Control4
  • Draper, UT, USA
  • Full Time

Medical, Dental, Vision, STD, LTD, Life Insurance, 401(k) with employer match, and more.


Looking for an enthusiastic, proactive and innovative Cloud System Administrator to join a team designing and implementing the Control4 Global Cloud Services infrastructure hosting our web sites, services and back end systems that deliver the Control4 experience to our global customers.  Will work closely with other Cloud Operations team members as well as other IT teams, development, marketing, QA and tech support teams to deliver deployable, maintainable, scalable, secure and highly available cloud services.  Must be able to complete highly visible projects on schedule in an interrupt-driven environment.  Must be able to relate technical needs and requirements with the business.  Ability to document, communicate and collaborate is critical.  Some late night and weekend availability needed.  Will need to be in on-call rotation as needed to support critical production services.  Will need to be in office during business hours.  Control4 Cloud Operations is a team of people that is passionate about our work, works closely together and learns from each other as we deliver world-class cloud services.

ITEMIZED DESCRIPTION OF DUTIES:

  • Design, implement and support solutions to business needs that enable Control4 to deliver a positive customer experience as we deliver new features and scale to meet customer demand
  • Manage (deploy, administer, troubleshoot) Control4's web sites and cloud services
  • Support hosted applications used by developers
  • Solve problems concerning scalability, global availability and security
  • Identify and act on opportunities for improvement in areas such as scalability, global availability, rapid solution delivery
  • Resolve customer issues escalated by tech support and other teams
  • Work closely with development in a DevOps environment
  • Collaborate with developers, pqa, marketing, support and other IT team members on a daily basis
  • Automate processes
  • Document solutions and help team grow by sharing technical expertise with other team members

NEEDED SKILLS AND EXPERIENCE:

  • Linux system administration
  • Familiar with Windows system administration
  • TCP/IP networking. Ability to take/read packet traces
  • Scripting and automation. One or more of: bash, powershell, perl, php, python or ruby
  • Proficient with linux command line
  • Ability to document IT systems and processes
  • Must be able to manage time and deliver on schedule
  • Ability to recognize where processes can be improved and automated and deliver on those improvements and automation
  • Delight our stakeholders by seeing projects through to completion
  • Ability to quickly learn and leverage new skills and concepts
  • Ability to identify problems and develop solutions

PREFERRED SKILLS AND EXPERIENCE

  • Amazon AWS (EC2, VPCs, S3, IAM, ELB, RDS, lambda, Route53, DynamoDB, CloudFront, Cloudformation, Kinesis, SNS, SES, Security Groups, AWS API and command line)
  • Understanding and application of cloud security concepts and practice
  • Experience with server configuration and deployment automation, preferably chef
  • Experience with instance and service provisioning, preferably CloudFormation
  • Experience collaborating with developers and QA to design, troubleshoot and deploy solutions
  • Administration of production systems with 24/7 availability requirements
  • Other cloud provider/framework experience a plus
  • ITIL a plus
  • DevOps
  • Agile
  • Tomcat
  • Apache web server
  • nginx
  • JBoss
  • IIS
  • Java administration
  • Splunk searches a plus
  • SQL queries (t-sql, mysql)
  • Version control (git preferred)
  • Chef
  • Windows Server 2012+
  • New Relic a plus
  • MySQL, SQL Server (administration and ability to write SQL queries)
  • SSL certificate management

MINIMUM QUALIFICATIONS:

  • 10+ total years experience in IT, software development or system administration
  • 7+ years experience Linux system administration in production environment
  • 2+ years experience Windows system administration
  • 3+ years experience Cloud system administration (e.g. AWS, Azure, Google)
  • Relevant 4 year degree or equivalent experience
  • Demonstrated scripting or programming experience
  • Must be able to communicate clearly with others in the organization verbally and in writing
  • Must be available after hours (nights or weekends) as needed
Control4
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