• Huntington Beach, CA, USA
  • TBD
  • Hourly
  • Full Time

medical, dental, vision, 401(k), STD, LTD, life insurance, ane more.

Join the growing team of the industry leader in high end Home Automation and Networking technology. Pakedge Technical Support is a dynamic team of passionate technologists chartered to ensure the success of our authorized dealers. We seek up-beat, quick-minded problem solvers who love to help others.

We have an immediate opportunity for entry-level and experienced support technicians to provide telephone support to Pakedge network integrators. We're seeking individuals who possess excellent verbal, written, and phone communication skills; who have professional install and configuration experience in networking. The selected candidate will have an advanced knowledge of Routing and Switching, Wireless, and familiarity with common network standards such as TCP/IP, UDP, and Ethernet. Experience with home automation products is a plus.


  • Answer inbound dealer support calls.
  • Validate and author defect reports on issues found.
  • Enter RMAs.
  • Forum monitoring.
  • Document creation for dealer self-help knowledgebase.
  • Other special projects as assigned.


  • Experience installing network components such as routers, switches, and wireless access points.
  • Strong understanding of core Routing and Switching technologies/concepts
    • Differences between TCP vs UDP
    • How routers and switches process and forward packets
    • What VLANs are and how they benefit a network
    • How inter-vlan communication occurs
    • How firewall policies are utilized
  • Strong understanding of basic wireless fundamentals
    • How wireless roaming functions
    • Optimal channel selection
    • Differences between 2.4 GHz and 5 GHz
  • Experience troubleshooting the following common scenarios
    • No internet access
    • Slow internet speeds
    • Devices not connecting to a wireless network
    • Connectivity issues on a LAN
  • Experience with common tools for troubleshooting network connectivity issues such as IP scanners, Port scanners and WiFi diagnostics tool such as inSSIDer. Experience with a protocol analyzer or spectrum analyzer is a plus
  • Ability to work in a cubical for long hours.
  • Experience with Microsoft Word, Excel, and Outlook
  • Apply Now

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