Control4
  • Draper, UT, USA
  • Full Time

Medical, Dental, Vision, STD, LTD, Life Insurance, 401(k) with employer match, and more.


Describe yourself in three words...  Did adjectives like outgoing, service-oriented, self-starter, organized, or detailed appear on your list?  If so, you could be Control4's next Sales Support Coordinator. 

The Sales Support branch of our Inside Sales Team provides email and phone support to our Dealers.  This exciting opportunity will keep you busy from the minute you arrive until you pack up to head home.  Your role would be to enter sales orders, process merchandise returns/replacements, researching and resolving situations, expediting products to Dealers, manage accounts receivable and more.  The position requires LOTS of multitasking and attention to detail.  Are you up for the challenge?

Have you heard of Control4 before?  While there are many smart products available today, it isn't until these devices work together in orchestration, that you experience the magic of a smart home. Control4 delivers power and performance on one system that coordinates the technology in your house.  We believe that life's better when everything works together. Join us in our continuous quest to deliver the most brilliant, personalized smart home experiences to people around the world.

ITEMIZED DESCRIPTION OF DUTIES:

  • Primary function is to perform territory coverage (including International) when team members are on PTO. Including but not limited to customer service including telephone and email, sales order entry, RMA order entry, issue investigation/resolution, AR functions including payment processing (cc, wire, EFT) and reconciliation, account reconciliation, payment application, sending statements and relaying information on account balances.
  • Secondary functions include sales order entry for team members, RMA order processing, upgrade processing, and helping Sales Support team in general.
  • Other duties include daily/weekly filing and lead processing.
  • Special projects as assigned by manager.

NEEDED SKILLS AND EXPERIENCE:

  • Experience in customer service.
  • Experience with Accounts Receivable.
  • Experience with SAP and Salesforce.
  • Experience in the Consumer Electronics industry.

MINIMUM QUALIFICATIONS:

  • High School diploma or equivalent.
  • Excellent customer service, including written and verbal communication skills.
  • Excellent organizational, multi-tasking, and problem solving skills.
  • Standard computer skills required with functional knowledge of Microsoft Office products.
  • Ability to work independently, and function within a team environment.
  • Ability to understand how to use multiple internet based systems/platforms.
  • Outgoing personality. Must interact with team members and contribute to conversations.
  • Must be a "people person".
  • Must be detailed oriented, and possess excellent follow up skills.
  • Must be a self-starter, understand what needs to be done, and be proactive about doing it.
Control4
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